Crypto issues® | Helping Center.

Crypto.com® Login issues® | Helping Center Navigating. Updated over a week ago. In your Profile, you will be able to check your account verification status on the Crypto.

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Troubleshooting Crypto.com Login Issues

If you're experiencing login issues with your Crypto.com account, there could be several reasons behind the problem. Here are some common issues and troubleshooting steps to help you regain access.

Common Issues and Solutions:

  1. Incorrect Credentials:

    • Problem: Entering the wrong email or password.

    • Solution: Double-check that you're using the correct email address and password. Ensure that Caps Lock is off and there are no extra spaces. If you’ve forgotten your password, use the “Forgot Password” link to reset it.

  2. Two-Factor Authentication (2FA) Issues:

    • Problem: Problems with the 2FA code, such as not receiving the code or entering an incorrect code.

    • Solution: Ensure that the time on your authentication app (like Google Authenticator) is synchronized with your device's clock. If you’re not receiving SMS codes, check your phone’s network connection or try resending the code.

  3. Account Locked:

    • Problem: Too many failed login attempts might lock your account temporarily.

    • Solution: Wait for a specified period (usually a few minutes) and try logging in again. If the problem persists, contact Crypto.com support for assistance.

  4. Browser Issues:

    • Problem: Compatibility issues or browser settings might prevent login.

    • Solution: Clear your browser cache and cookies, or try logging in using a different browser. Ensure that your browser is up to date.

  5. App Issues:

    • Problem: The Crypto.com app might not function properly.

    • Solution: Ensure the app is updated to the latest version. Restart the app or your device. If the problem persists, reinstall the app.

  6. Server Issues:

    • Problem: Crypto.com might be experiencing server outages or maintenance.

    • Solution: Check Crypto.com’s official social media channels or status page for any announcements regarding server issues. If it's a server issue, you will need to wait until it's resolved.

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